A powerful digital solution that orchestrates customer success best-practices across the entire enterprise

A complete, coordinated picture of the entire customer lifecycle.
A brand new solution that is focused on helping Customer Success teams collaborate with their counterparts across the organisation to deliver outstanding customer outcomes.

 

Customer Engagement

Get a complete view of every customer’s journey

Unlock a consolidated view of every customer’s journey with customer success software. From opportunity to renewal, and everything in between, see every touchpoint and view critical insights into customer lifetime value, cost of service, and impact of monetization efforts.

Success Playbooks

Have a plan for success

Operationalise your customer success best practices through standardised playbooks triggered off key activities on a customer’s journey. Whether it is implementation go-lives, annual renewals, or key customer role changes, know exactly what actions to take to maintain positive momentum.

Stakeholder Engagement

Show up as one team

Engage the right resources across the organisation to transform customer success into a true team effort. Identify and activate the right individuals to enable close collaboration across sales, professional services, support, and finance teams.

Depending on your needs,
we will find the right solution for you

The right products for your business

Not all businesses are the same, which is why we have many tools under our belt in order to offer you the best solution for your unique business needs.
We prefer to analyse your business processes and needs, and then make our recommendation for product solutions.

We choose to work with the following industry-leading partner:

Certinia

Certinia accelerates business growth with customer-centric ERP, Professional Services Automation (PSA), and Customer Success solutions. Run on the leading cloud platform, Salesforce, Certinia enables organizations to unlock customer insights, deliver innovative experiences, run a connected services business, and achieve agility and resilience.

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